1.1 Prescription Medications: Due to legal and safety regulations, we are unable to accept returns or provide refunds for prescription medications once they have left our pharmacy premises. If you have concerns about the quality or effectiveness of the prescription medication, please contact our customer service to discuss the issue further.
1.2 Over-the-Counter (OTC) Products: You may return unopened and unused OTC products within 3 days from the date of purchase for a refund. To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it.
- Returns Process
2.1 To initiate a return, please contact our customer service team within the specified return period. We will provide you with instructions on how to return the product.
2.2 You are responsible for the cost of shipping the product back to us unless the return is due to our error or a defective product.
2.3 Please ensure that you package the product securely to avoid damage during transit. We recommend using a shipping method with tracking and insurance for your protection.
- Refund Process
3.1 Once we receive and inspect the returned product, we will notify you of the status of your refund.
3.2 If the returned product meets our return policy requirements, we will issue a refund to your original payment method. Please note that the refund may take a few business days to process and appear in your account.
3.3 Shipping costs and any applicable transaction fees are non-refundable unless the return is due to our error or a defective product.
- Damaged or Defective Products
4.1 If you receive a damaged or defective product, please contact our customer service immediately. We will work with you to resolve the issue promptly, which may include sending a replacement product or issuing a refund.
- Exchanges
5.1 We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process outlined above and place a new order for the desired item.
- Exceptions
6.1 Certain products, such as perishable items, medical devices, or products with hygiene concerns, may not be eligible for returns due to health and safety reasons. These exceptions will be clearly stated on the product page.
- Contact Us
7.1 If you have any questions or need further assistance regarding our refund and return policy, please contact our customer service team at support@myfirstprescription.com. We are here to help and address any concerns you may have.