Do I need a prescription to order medication from your website?
In accordance with legal requirements, certain medications require a valid prescription. You can easily upload your prescription during the checkout process. For over-the-counter products, no prescription is necessary.
How can I place an order?
Placing an order is simple. Browse our website, add the desired products to your cart, and proceed to checkout. You’ll need to provide your shipping address, select a payment method, and review your order before finalizing it.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. Choose the option that is most convenient for you during the checkout process.
How long will it take for my order to arrive?
Delivery times depend on your location and the shipping method chosen. Generally, orders are processed within 3 business days. Standard shipping typically takes 7 to 10 business days, while expedited shipping may arrive sooner. You’ll receive a confirmation email with tracking information once your order is shipped.
Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
What is your return/refund policy?
We strive for customer satisfaction. If you receive a damaged or incorrect product, please contact our customer service within 2 days of receipt. We will assist you in resolving the issue and arrange for a return or exchange if necessary. For detailed information, please refer to our Returns and Refunds Policy.
Is my personal information safe?
We take the security and privacy of your information seriously. We implement appropriate measures to protect your personal data. Please refer to our Privacy Policy for more details on how we handle and safeguard your information.
Can I cancel or modify my order?
If you need to cancel or modify your order, please contact our customer service as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed or shipped, changes may not be possible.
Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to determine if we can deliver to your country. Please note that customs regulations and fees may apply, which are the responsibility of the recipient.
How can I contact customer support?
Our customer support team is available to assist you. You can reach us via email at [email address] or by phone at [phone number]. We aim to respond to inquiries within [X] business days.